Washing Machine Repair in Knoxville

Why a washing machine won't start, fill or drain, the safe checks Whirlpool gives owners, and what to tell a Knoxville shop.

If it won't start, check the simple things first. Whirlpool says a top-load washer's lid must be completely closed and latched for it to run, that a lit Control Lock light means the controls won't respond, and that on some models you need to press and hold Start for up to 3 seconds. Check that the washer is plugged in and the breaker hasn't tripped.

Plug it straight into a wall outlet. The US Fire Administration says to plug major appliances, washers included, directly into the wall and never to use an extension cord with one, because the cord can overheat and start a fire.

If it won't fill, Whirlpool says to make sure both the hot and cold water supply valves behind the washer are fully open and that the inlet hoses aren't kinked. If the washer is leaking, stop the cycle. Turn those valves off only if you can reach them without touching water near an outlet or cord; otherwise leave it for the shop.

A washer that won't drain or spin, bangs on the spin cycle, or shows an error code needs the shop. Write down the code and the model number before you call. Ask what the visit costs, and get the repair price in writing before work starts.

Common jobs

• Washers that won't start, fill, drain or spin
• Leaks
• Loud banging or shaking on the spin cycle
• Lid and door locks
• Error codes on the display

Have this ready when you call

• Brand, model and serial number (top-load: under the lid on the tub rim; front-load: inside the door, on the rim of the opening)
• Top-load or front-load
• What it does, and any error code on the display
• Whether there is water in the drum or on the floor
• Your neighborhood or town

Common questions